Frequently Asked Questions
Discover everything you need to know about our craftsmanship, shipping, and bespoke services.
What is the standard shipping time for international orders?
We offer worldwide shipping via DHL Express. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location.
How should I care for my Cecilie Bahnsen garments?
Due to the delicate nature of our custom-developed fabrics and intricate embroidery, we recommend professional dry cleaning only. Please refer to the specific care label inside your garment for detailed instructions.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and original packaging intact.
Can I pre-order items from the latest runway collection?
Yes, we offer seasonal pre-orders for select runway pieces. These items are handcrafted to order and typically ship within 3-4 months. Estimated shipping dates are listed on each product page.
Are duties and taxes included in the final price?
For orders within the EU and selected international regions, duties and taxes are included. For other countries, you may be responsible for import duties upon delivery.
How do I find my correct size?
Our silhouettes often feature voluminous, oversized cuts. We provide a detailed size guide on each product page and recommend sizing down if you prefer a more tailored fit.